Shipping & Returns Policy
Production & Dispatch
Each Wuvra brace is handmade to order using your dog’s exact measurements and weight.
Please allow 7–10 business days for production and quality inspection before dispatch.
Delivery Times
- UK & EU Orders: 5–7 business days after dispatch.
- US & International Orders: 7–12 business days after dispatch.
- All orders include tracking information, provided via email once your brace ships.
Duties & Taxes
All duties, customs, and import taxes are covered by Wuvra — the price you pay at checkout is final.
Shipping Partners
We use trusted couriers such as DHL, UPS, and FedEx to ensure safe and timely delivery to your door.
Missed Deliveries & Address Errors
Please ensure your shipping address is correct when placing your order.
If a parcel cannot be delivered due to an incorrect address or missed delivery attempts, re-shipping fees may apply.
If your order is lost, delayed, or arrives damaged, contact us immediately at hello@wuvra.com — we’ll work with the courier to resolve it quickly.
Returns & Refunds Policy
Custom-Made Product Notice
Because each Wuvra brace is individually crafted to your dog’s exact measurements, we cannot accept returns or offer refunds for:
- Incorrect measurements provided by the customer.
- Fit issues resulting from inaccurate or incomplete information.
- Colour or size changes after production begins.
To avoid errors, please use our Step-by-Step Measurement Guide or video before ordering.
Warranty Coverage
All braces come with a 120-Day Strap Replacement Warranty covering manufacturing defects or strap wear under normal use.
If you need a replacement, contact our support team with:
- Your order number
- Photos or video of the issue
- A brief description of the problem
We’ll assess the case and send replacement straps free of charge if eligible.
Exceptions
We may offer a courtesy partial refund or remake in rare cases of verified manufacturing defects.
Requests must be submitted within 14 days of delivery.
Return Shipping (if approved)
If a return or exchange is authorised, Wuvra will provide return instructions and cover standard shipping costs.
Items must be unused and returned in original packaging unless otherwise specified.
Contact & Support
If you have questions about your order, warranty, or delivery, please reach out:
Email: hello@wuvra.com
Live Chat: Available during business hours