All Wuvra braces include a 6-month limited warranty from the date of delivery.

This warranty covers manufacturing defects, including:

• Structural defects in the frame
• Stitching or seam failures
• Hardware failure (buckles, straps, or fasteners breaking under normal use)
• Premature material failure not caused by external damage

If a defect is confirmed, we will repair or replace the affected part(s) at no cost.

Our warranty does not cover the following:

2.1 Incorrect Measurements

Braces made to incorrect measurements provided by the customer are not covered under warranty. Accurate measuring is the customer's responsibility.

2.2 Wear & Tear

Damage resulting from normal use, including:

• Friction wear
• Scratches
• Colour fading
• Light fabric wear over time

2.3 Chewing or Misuse

Damage caused by:

• The dog chewing or biting the brace
• Unsupervised use
• Improper installation or adjustment
• Modifications by third parties

2.4 Behavioural or Medical Issues

We cannot cover issues related to:

• Your dog refusing to wear the brace
• Discomfort caused by incorrect measurements
• Conditions not related to product defects

2.5 Adjustments

Your brace includes adjustable tubing that you can modify at home following our training video. We do not provide free replacement tubing as part of this warranty.

We offer a fit guarantee only when you follow our official measuring instructions exactly.

If the brace does not fit properly:

• We will assess the situation
• You may be asked to provide photos or videos
• We may request re-measurement
• We may recommend adjustments you can make at home

Remakes

Remakes are handled case by case. A remake may or may not require the original brace to be returned, depending on the issue.

To make a warranty claim, please contact us at:

Include the following:

• Your order number
• Photos or videos clearly showing the issue
• A description of the problem
• Confirmation that your dog was supervised and measurements were taken according to instructions

Claim Assessment

• We will review your claim within 3–5 working days
• Additional information may be required
• If the claim is approved, we will repair or replace the defective part(s)

In some cases, we may request the product be returned for inspection.

In certain situations, we may ask for:

• The full brace
• Specific components
• Photos of the dog wearing the brace
• Measurement confirmations

Return requirements are determined case by case, depending on the defect.

If a return is required and the claim is approved, we cover all return shipping costs.

To the fullest extent permitted by law:

• Wuvra is not responsible for indirect, incidental, or consequential damages
• This warranty does not cover temporary mobility changes or health issues unrelated to product defects
• The maximum liability under this warranty is limited to the original purchase price

This warranty gives you specific legal rights and does not affect your statutory consumer rights.

If you have any questions or need assistance with your brace, please contact our support team: